Retail Sales & Service

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Short Description This workshop provides students with the sales skills required in modern work environments. It is designed to be run in conjunction with the 2 Day KiwiHost Applied Service Concepts programme.
Duration 2 Days
Who Should Attend Any school student who is looking for employment or further learning, where sales processes will be a crucial factor in their progress.
Pre-requisites There are no pre-requisites for this programme.
Key Subject Areas
  • Develop a can-do attitude
  • Enhance communication skills
  • Build rapport with customers
  • Develop valuable sales skills
  • Understand sales processes
  • Understand ‘features/advantages/benefits’ mode of selling
Learning Outcomes Students will gain:
  • Unit Std 11938 Level 2 Credits 5
Certification Following successful completion of the KiwiHost Retail Sales & Service workshop, participants will receive an internationally recognised KiwiHost certificate.
Materials Supplied Each participant will receive a comprehensive workbook, and information booklet to refer to in future.
Presentation Method Facilitator-led with highly interactive material, including video examples, exercises and discussion.
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