Courses
Below is a selection of our most popular courses. It covers everything from customer service to leadership and even a simulated online environment. Take a look at the courses and see if something hits the mark or let us know if you need something different. We have a wide range of additional courses, along with the ability to create something specific for you.
Service Excellence
With a focus on developing communication skills in all areas, this is a workshop that will transform participants relationships with internal & external customers alike.
Dealing with Difficult Customers
Equip your staff with the tools to turn a challenging situation into a positive customer relationship.
De-escalating Difficult Situations
Equip your staff with the tools to de-escalate a situation with patients, guests or customers and ensure their safety.
NEW COURSES FOR 2026
Stakeholder Engagement Programme
Everyone affected by what you are doing is a stakeholder, and you need them on your side. Engaging stakeholders and winning their support is crucial to success.
Leadership Under Pressure
Take leadership learning from a theory based approach to a hands on practical setting. Gone are the theories and book work. Welcome to the new age of Leading Under Pressure.
Relationship Manager Sales Programme
Participants run a simulated business in a competitive, cross-border environment where they experience the challenges faced by business owners & managers on a day to day basis.
Reviews
“The course KiwiHost devised for us ensured that everyone could relate to the subject matter and take away valuable information that could be implemented into everyday life of the business.”
Kylie.
Business Manager
“We’ve had operational staff come up to management to thank them for putting the training on. Their feedback is that it’s made a difference to how they do their jobs, and we’ve actually seen real changes in people. Outcomes have been uniformly positive.”
Sarah.
Human Resource Manager
KiwiHost - NZ Customer Service Experts 