-
Equip your staff with the skills and techniques to manage time, pressure and priorities.
read more »
-
If terms like depreciation, cash flow & balance sheet make you flinch, then this is the course for you if you’re going to succeed in today’s business world.
read more »
-
Take the technical experience that you already have & add the leadership skills required for supervisors today, including communication, coaching & conflict management.
read more »
-
This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leaders or part-time supervisors without a great deal of authority.
read more »
-
This leadership workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.
read more »
-
Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization. Learn when & how to use both in this workshop.
read more »
-
Delegation is one of the hardest skills for a manager to master, but the skill can be learned. This workshop will explore the facets of delegation, including when to delegate and to whom to delegate.
read more »
-
Emergencies are a fact of doing business. The worst plan is not to have a plan & the best plans are tested over time. A solid plan will help you to prevent, respond, and recover from all crises.
read more »
-
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. There are things that you can do to make these conversations go smoothly.
read more »
-
Meetings come in all shapes and sizes.This workshop will deal with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.
read more »
-
This workshop is designed to help managers understand what employees want, and to give them a starting point for creating champions.
read more »
-
Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation.
read more »
-
Inspiring people to be their best is no easy task. Managing for optimum performance & a motivating environment that encourages people to go beyond their best? This workshop will provide those skills.
read more »
-
With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their new role.
read more »
-
If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be.
read more »
-
The essential steps are covered, including drafting the original document; identifying the audience; gathering information; researching; describing product plans; marketing, sales & accounting terms.
read more »
-
We will help you to work through objectives effectively. Improve your sales by preparing for objections so that you can address customer concerns & reduce the number of objections you encounter.
read more »
-
This sales training workshop will help you learn how to be a truly professional sales person. Learn the techniques for finding & closing sales.
read more »
-
In this workshop, you will learn who & how to target and commit to do some prospecting every day. You will also build your personal prospecting plan to ensure your future.
read more »
-
This course is an ideal start for business owners and people new to marketing to learn the basics of internet marketing.
read more »
-
The business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.
read more »
-
Call centre agents need to make the most of their telephone-based work including understanding the best ways to listen and be heard and elements of sales and customer service skills.
read more »
-
A small marketing budget doesn’t mean you can’t meet your goals and business objectives. You just have to be more creative in your marketing tactics.
read more »
-
Learn to develop a social media marketing plan as a part of their overall marketing strategy, determine who should be on their team, and choose how they will measure what is taking place.
read more »
-
See how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success.
read more »
-
This workshop explores the causes of stress (at home & in the workplace) and suggests general and specific stress management strategies that people can use every day.
read more »
-
Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Learn how to unleash the potential of your team.
read more »
-
In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth. Approach conversations with a plan & have less difficult people & situations to deal with.
read more »
-
Half of workers have experienced or witnessed bullying. Policies and laws dealing with it are far less prevalent. Learn what bullying looks like & how can we discourage it in our workplace?
read more »
-
How do you prevent harassment from occurring? What sorts of policies should be in place? And if a complaint is filed, what will we do? All of these questions will be answered in this workshop.
read more »
-
More than ever, a workplace is a diverse collection of individuals. One of the challenges for leaders is how to help these diverse individuals work as a team.
read more »
-
This workshop will help you define your ethical framework to make solving those ethical dilemmas easier. It will give you some tools & techniques to use so you don't get stuck in an ethical quandary.
read more »
-
Violence of any sort has many roots. It is up to us to learn whatever we can to prevent, identify and mitigate any threats. This course includes everything a workplace leader needs to get started.
read more »
-
In this workshop, you will master the skills that will make you a better presenter. You will gain confidence from knowing what you want to say and being comfortable with your communication skills.
read more »
-
Good problem solving rests in our ability to identify options, research them, and put things together in a way that works. A process to work through can make problem solving and decisions easier.
read more »
-
Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information.
read more »
-
In business writing, the language is concrete,
the point of view is clear, and the points are
well expressed. Good writing is hard work, but with practice you can feel more confident.
read more »
-
This course is aimed at anybody who wants to improve their speaking skills in informal situations. We’ll give you the confidence & skills to interact with others, and present in front of small groups.
read more »
-
We are bombarded with messages to believe various ideas, purchase things or support causes. What to believe? How do you separate the truth from the myths? The answer lies in critical thinking skills.
read more »
-
Improve your skills & learn some new techniques which will give you the persuasive edge when you are making a presentation, fielding difficult questions, or presenting complex information.
read more »
-
Keeping others organised, on time & on track is often a challenge, especially when you aren't in charge. You will learn how to run a stellar office & stay in control, no matter how hectic you get.
read more »