| Short Description |
Gain a better understanding of the different cultures that make up NZ, and develop sensitivity to the preferences and expectations of the culturally diverse people who either work in, or visit NZ. |
| Duration |
1/2 Day |
| Who Should Attend |
All those who have, or likely to have, contact with visitors, customers, colleagues or guests from multicultural backgrounds. |
| Pre-requisites |
There are no pre-requisites for this programme. |
| Key Subject Areas |
- Looking at the different belief. systems, cultural traditions and diverse cultural dress styles we now see in New Zealand.
- Etiquette in communications, such as appropriate greetings, titles, name use, body language and gestures.
- Etiquette in food preparation, handling and eating.
- Learn how to meet and greet people without offence and how to avoid inappropriate behaviour.
|
| Learning Outcomes |
This workshop will enable the participant to:
- Confidently meet and greet people of different cultures and nationalities.
- Be able to identify the cultural mix in New Zealand.
- Recognise and provide key service requirements for people of different nationalities and cultures.
- Be able and committed to develop a personal plan to implement this knowledge.
|
| Certification |
Following successful completion of the KiwiHost Service Across Cultures workshop, participants will receive an internationally recognised KiwiHost certificate. |
| Materials Supplied |
Each participant will receive a 24 page workbook. |
| Presentation Method |
Facilitator-led with highly interactive material, including video examples, exercises and discussion. |