Workplace Essentials: Skills for the Administrative Assistant

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Short Description Keeping others organised, on time & on track is often a challenge, especially when you aren't in charge. You will learn how to run a stellar office & stay in control, no matter how hectic you get.
Duration 2 Days
Who Should Attend Anyone who is in an administrative role who would like to upskill, or anyone who would like to move into an administrative role.
Pre-requisites None
Key Subject Areas • Personal best, professional best.
• Putting others at ease.
• Distorted thinking.
• The steps to feeling good.
• Understanding and improving your assertiveness.
• Communication skills (written, verbal, non-verbal).
• Self-management.
• Setting goals.
• Working as a team and with difficult people.
• Learning to say no.
• Dealing with stress.
Learning Outcomes • Understand the importance of professional presence on the job.
• How to self-manage to become more effective and efficient.
• Improved communications skills, including listening, questioning, and being more assertive.
• Increased effectiveness in recognising and managing conflict, and dealing with difficult people.
Certification Following successful completion of this workshop, participants will receive a personalised Training101 certificate of completion.
Materials Supplied Each participant will receive a specialised manual and course materials
Presentation Method Facilitator-led with highly interactive material, including video examples, exercises and discussion.
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