Sales Training: Telesales

Download course details
Short Description See how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success.
Duration 1 Day
Who Should Attend Any business that wants to increase telephone sales by maximising the impact of the telephone in their sales & marketing mix.
Pre-requisites None
Key Subject Areas • Verbal communication
• To serve and delight
• Exceptional things about telephone sales
• Building trust
• Negotiation primer
• Communication essentials
• Developing your script
• Pre-call planning
• Phone tag and call backs
• Following up and closing the sale
Learning Outcomes This workshop will enable the participant to:
• Build trust and respect with customers and colleagues.
• Warm up your sales approach to improve success with cold calling.
• Identify ways to make a positive impression.
• Identify negotiation strategies that will make you a stronger seller.
• Create a script to maximize your efficiency on the phone.
• Learn what to say and what to ask to create interest, handle objections, and close the sale.
Certification Following successful completion of this workshop, participants will receive a personalised Training101 certificate of completion.
Materials Supplied Each participant will receive a specialised manual and course materials
Presentation Method Facilitator-led with highly interactive material, including video examples, exercises and discussion.
Register for this Course » Enquire about running this course in-house »