Leadership Training: The ABC's of Supervising Others

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Short Description This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leaders or part-time supervisors without a great deal of authority.
Duration 2 Days
Who Should Attend Any person who has had limited experience or formal training in the supervision of others, as well as those who are part-time supervisors or are looking to advance into a supervisory position.
Pre-requisites None.
Key Subject Areas
  • Making the transition
  • Responsibilities of a supervisor
  • Key behaviours and attitudes
  • Setting goals and planning for success
  • Active listening techniques
  • Communication skills
  • Giving feedback and instructions
  • Orders, requests and suggestions
  • Managing conflict
  • Managing challenging situations
  • Developing relationships
Learning Outcomes
  • Adjust to the supervisor’s role with confidence.
  • Develop skills in listening, asking questions, resolving conflict, and giving feedback to employees.
  • Identify key attitudes to enhance their supervisory skills.
  • Use time management and planning techniques to maximize their success.
  • Develop a technique for giving instructions that are clear and understood.
  • Develop good relationships with employees and peers, so they are seen as fair and consistent.
Certification Following successful completion of this workshop, participants will receive a personalised Training101 certificate of completion.
Materials Supplied Each participant will receive a specialised manual and course materials
Presentation Method Facilitator-led with highly interactive material, including video examples, exercises and discussion.
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