| Short Description |
This workshop provides school students with the service skills required in most modern work environments, no matter whether it is a professional service, sales or trade environment. |
| Duration |
2 Days |
| Who Should Attend |
Any school student who is looking for employment or further learning, where good communication, face to face service, telephone techniques or team work will be a crucial factor in their progress. |
| Pre-requisites |
There are no pre-requisites for this programme. |
| Key Subject Areas |
- Understand both internal & external customer service.
- Develop a can-do-attitude.
- Identify listening mistakes.
- Develop active listening skills.
- Gain knowledge of open and closed questions.
- Identify voice tone, verbal content and body language.
- Understand how we communicate - encode & decode.
- Build rapport.
- Develop problem solving skills.
|
| Learning Outcomes |
Students will gain:
- Unit Std 56 Level 1 Credits 2
- Unit Std 57 Level 2 Credits 2
- Unit Std 28145 Level 2 Credits 2
|
| Certification |
Following successful completion of the KiwiHost Applied Service Concepts workshop, participants will receive an internationally recognised KiwiHost certificate. |
| Materials Supplied |
Each participant will receive the KiwiHost Applied Service Concepts Workbook, and an information booklet for future reference. |
| Presentation Method |
Facilitator-led with highly interactive material, including video examples, exercises and discussion. |