Service Training Online

The Service Training Online platform encompasses the key customer service skills that employees need to champion a company’s brand and public image.

It has been developed to assist both large and small organisations alike in transforming their service culture. It has been created from highly successful service programmes that have been adapted and updated for an online delivery platform.

The collaboration of KiwiHost’s content and RedSeed’s online learning experience provides a potent mix to deliver the best online solution and it is available at a price guaranteed to allow everyone an opportunity to integrate it into their training systems.

The platform allows for thousands of users to be managed by multiple administrators.

Content

The content has been sourced from extensively researched material that has proven successful over many years. It includes extensive video footage as well as short answer and multiple choice questions to ensure easy uptake by the end users.

Key Subject Areas

• What is customer service
• First impressions
• What’s expected from you, the employee
• How to engage with customers
• Listening and communicating
• Being professional
• Understanding and responding to upset or angry customers
• Answering the phone

Send us an email enquiry using the button above, or contact us on 03 343 5007 to discuss your online training requirements.